Order a Jacket
Wilhelmina needs a new jacket. She is shopping on the Hartwell & Pine website. Read the five screens: the jacket, the size chart, the cart, the order and the return policy.
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For the teacher · In class
walk the five screens in order, the way a shopper meets them: "What is the jacket? What is the regular price? What is the sale price? What colors and sizes can you choose?" On screen 2, find a size on the chart as a class: a 38 inch chest is a medium (37 to 40). On screen 3, do the cart on the board: $60.00 + $20.00 = $80.00, so shipping is free (orders of $75.00 or more), tax $4.80, total $84.80. Wilhelmina is ordering a large, and ★★ 1 shows it is the wrong size: that is the class listening (a return at the counter, an exchange for a medium). On screen 5, ask: How many days? What do you bring? Can you return a final sale item? Keep the grammar live: "She is ordering a large. She needs a medium. The jacket costs $60.00" (cost and need never take -ing). ★★★ Write to the store has no key: any message with the order number, the problem and the size is right.
New words
Four new words. Click each one and listen.
- the price of the items, before shipping and tax
- never worn: the clothes are like new
- you give back an item and get a different one
- a sale item you cannot return
Hartwell & Pine: the website
Wilhelmina needs a new jacket. She is shopping on the Hartwell & Pine website. Read the five screens.
Product
Size chart
| Size | Chest | Waist |
|---|---|---|
| SSmall | 33‑36 | 27‑30 |
| MMedium | 37‑40 | 31‑34 |
| LLarge | 41‑44 | 35‑38 |
| XLExtra large | 45‑48 | 39‑42 |
Your cart
Trail Rain JacketTan, size L, quantity 1$60.00
Wool ScarfGreen, quantity 1$20.00Order confirmed
Returns
On the citizenship test: the economic system of the United States is capitalism, a free market economy.
★ Find the facts
Find the facts on the screens. Write the missing word.
- 1On sale, the jacket costs .
- 2Wilhelmina is ordering the jacket in .
- 3Shipping is free on orders of or more.
- 4The total is .
★★ Read the screens
Read the screens again. Find the answer and write it.
- 1Wilhelmina is ordering a large. Her chest is 38 inches. Which size does she need?
- 2Obinna's chest is 47 inches. Which size does he need?
- 3The jacket is too big. Can Wilhelmina exchange it for a medium?
- 4Chiara is buying a final sale sweater. Can she return it?
- 5Wilhelmina has no receipt. What can she bring?
★★★ Do the math
Read the product page and the cart. Do the math. Write the price.
- 1The jacket usually costs $80.00. On sale, it costs less.
- 2Obinna wants one jacket and nothing else. One jacket and shipping cost before tax.
- 3Chiara is buying two scarves. Two scarves and shipping cost before tax.
★★★ Write to the store
Now you: write to the store about a return.
Hello! My order number is ___. The jacket is too ___. I need a ___.
Like this:
You are Wilhelmina. The jacket is too big. Write to Hartwell & Pine: the order number, the problem and the size you need. Put it in the chat.
For the teacher · Answer key