Patina · Listening

Calling 311

the neighbors played music all night

Ana is calling 311 about the noise upstairs. Listen with the script hidden and tap the answers. Then show the script, read along, and write the missing words.

new words  ·  ★ listen  ·  ★★ listen and read  ·  ★★★ listen and write  ·  now you, in the chat

Download the PDF PDF · 3 pages

For the teacher · In class

play the whole scene once with the script hidden and Share sound on. "Number 1 — Why is Ana calling? Tap it." Play it again. Then Show the script, read it in two voices with the room, and point out the short forms. For ★★★, play one line at a time. Now you has no key.

Unit 18 teacher's key (PDF)

Scan or tap to listenPoint your phone camera at the code, or tap it on a screen, to hear the audio.
patinaeducation.com/classroom/printables/listening-calling-311?listen=1

New words

New words. Tap each one and listen. Your language is under every word.

  • on the floor above you
  • a loud sound you do not want
  • no person

★ Listen

Listen two times. Do not read. Then tap the answer.

Ana is calling 311 about the noise upstairs.

11 lines
  1. 1Why is Ana calling?
  2. 2What number is Ana calling?

★★ Listen and read

Now show the script. Listen and read. Tap a line to hear it again. Then type the answers.

Operator311. What's your complaint?
AnaHi. The neighbors upstairs played music all night.
OperatorWhat time was it?
AnaIt started at ten o'clock. It stopped at two in the morning.
OperatorWas it very loud?
AnaYes. I knocked on the door at eleven. Nobody answered.
OperatorIs this the first time or the second time?
AnaThe second time. Last month they played music, too.
OperatorOkay. I reported the noise. What's the address?
AnaIt's 250 Pine Street, apartment 5B.
OperatorThank you. Someone is going to check tomorrow.

Short forms you hear: what's = what is it's = it is

  1. 1The music started at what time?▶ Hear this part
  2. 2The music stopped at what time?▶ Hear this part
  3. 3Is this the first time or the second time?▶ Hear this part
  4. 4What is the apartment?▶ Hear this part

★★★ Listen and write

Tap the speaker. Listen. Write the missing word.

  1. 1Ana: The neighbors upstairs music all night.
  2. 2Ana: I on the door at eleven.
  3. 3Operator: I the noise.

Now you

Now YOU. One sentence in the chat.

Last Saturday I ___ed the ___.

Like this:

One sentence about your Saturday. Any chore. Type it in the chat.

Citizen life: 311 is the city's number for noise. 911 is only for an emergency.

For the teacher · Answer key

★ Listen: noise  ·  311    ★★ Listen and read: ten o'clock  ·  two in the morning  ·  the second time  ·  5B    ★★★ Listen and write: played  ·  knocked  ·  reported.